Beyond Discipline: How Deans Boost Student Success & Well-Being

When students hear "the dean wants to see you," their stomachs often drop. The dean's office has long been synonymous with discipline, a place students associate with getting in trouble. But what if that perception changed? What if the dean's office became a hub for support, growth, and personal development? That’s exactly what Bridget Johnson, founder of the Dean’s Roundtable, is working to achieve.

In a recent episode of Learning Can’t Wait, Johnson shared invaluable insights on how deans can shift their role from enforcers of discipline to architects of student well-being. Her experience as a seasoned school leader has taught her that a proactive, relationship-driven approach can transform student life and create an environment where students thrive.

Changing the Perception of the Dean’s Office

"The first thing I want to do is dispel the myth that we’re here to punish," Johnson explains. "Instead, we’re here to support students in their growth and learning."

For Johnson, being a dean isn't about catching students in wrongdoing—it’s about guiding them through the decision-making process. High school is filled with pivotal moments: the first school dance, homecoming, football games, social media pressures. These are times when students are navigating new social dynamics and making choices that could impact their futures. Johnson advises deans to be proactive, identifying these key moments early and preparing students to make better decisions before they face difficult choices.

One of the most effective strategies? Peer leadership. "I can’t say enough about the power of student leaders," Johnson says. By involving older, well-respected students in mentorship roles, schools can create a culture where making positive choices is the norm rather than the exception.

Building Stronger Relationships with Families

An essential part of a dean’s role is establishing trust with families. But for many deans, especially those in boarding schools where parents aren’t on campus daily, building those relationships can be a challenge.

Johnson recommends that deans be visible and proactive in reaching out. "Go where the parents are—sporting events, plays, parent-teacher conferences. Introduce yourself before there’s ever a problem," she advises. A dean’s job is much easier when parents view them as allies rather than adversaries.

She also suggests creative ways to connect with families, such as a Dean’s Newsletter or informal parent meet-and-greets. The goal is to establish rapport before a difficult conversation is ever necessary.

Mastering the Art of the Tough Phone Call

Every educator dreads making a call home to discuss a student’s poor behavior. Johnson provides a practical roadmap for handling these challenging conversations with confidence and care.

1. Check Yourself First – "Before you pick up the phone, ask yourself: How am I feeling? Am I coming in hot? Did I eat today? Have I had water?" Johnson emphasizes that parents can sense your energy, so ensuring you’re in the right mindset is key.
2. Have a Plan – Bullet-point key facts and desired outcomes before dialing. A clear structure will help keep the conversation focused and productive.
3. Stick to the Facts – Parents may respond emotionally, and that’s okay. Your job is to remain calm and objective.
4. Practice If Necessary – If it’s a particularly tough conversation, role-play with a trusted colleague beforehand.
5. Follow Up – If the call doesn’t go as planned, don’t be afraid to follow up later to clarify or offer support.
6. Give Parents Grace – "You never know what else a parent is dealing with," Johnson says. Approaching conversations with empathy can make all the difference.

Why Deans Shouldn’t Go It Alone

Perhaps Johnson’s most important piece of advice for new deans is this: "Don’t do this work alone."

Deans often feel isolated, carrying the weight of student discipline, family concerns, and staff relationships on their shoulders. But they don’t have to navigate these challenges by themselves. Johnson founded the Dean’s Roundtable to provide a space where deans can find mentorship, resources, and community. Through online networks, blogs, podcasts, and one-on-one coaching, she’s helping deans become stronger, more effective leaders.

"We have a community here to support you," she says. "There’s no need to reinvent the wheel. Lean on those who have been where you are."

Creating a Culture of Support

The role of a dean is evolving. No longer just the enforcer of rules, today’s deans are positioned to be advocates, mentors, and guides for students navigating the complexities of modern adolescence. By focusing on relationship-building, proactive student support, and strong family connections, deans can transform their offices from places of punishment into centers for student success.

If you’re an educator looking for support in your role, the Dean’s Roundtable is a valuable resource. Because, as Johnson reminds us, no dean—or educator—should have to do this work alone.